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BOSTON & BRISBANE – April 3, 2024 – NewStore, a mobile-first unified commerce platform for global retail brands, today announced Universal Store Holdings Limited (ASX: UNI) will deploy its Omnichannel POS across the company’s retail banners in Australia. Universal Store Holdings Limited selected NewStore to modernize the shopping experience in its retail stores and future-proof the business. The rollout will span two brands and 89 stores, replacing each organization’s legacy POS systems.
The brands owned and operated by Universal Store Holdings Limited include Universal Store and Perfect Stranger. The NewStore platform will allow each retailer to provide a more personalized level of service by consolidating customer, order, and inventory data into an easy-to-use iOS app. As a result, each brand’s store teams will be able to assist and check out customers from anywhere on the store floor, using only an iPhone.
“NewStore was by far the most comprehensive and innovative vendor we looked at. On top of that, their composable, digital-first vision aligns with the principles we are employing across the rest of our technology stack,” said Nathan Lynch, General Manager – IT, Universal Store. “Rolling out NewStore to all our store teams is the next step in our journey to becoming a more efficient and modern retail organization.”
“Our primary goal is to grow the business. To do that, we had to move off the legacy systems that were holding us back and implement more forward-looking solutions like NewStore,” added Alice Barbery, CEO, Universal Store. “Not only have they demonstrated proven ROI with like-minded Australian brands, their technology will make it incredibly easy for us to expand our store footprint. With NewStore’s user-friendly platform, we anticipate a seamless integration that will enhance both staff efficiency and the customer experience as we scale.”
NewStore will also enable each brand to expand upon its existing omnichannel capabilities, such as clienteling, endless aisle, store fulfillment, buy online pickup in-store (BOPIS), buy online return in-store (BORIS), and more. Integrating these features will empower Universal Store and Perfect Stranger to further unify their online and offline channels, enhancing their customers’ overall shopping journey.
“Our partnership with Universal Store and Perfect Stranger proves that we are setting a new standard for retail. We are demonstrating how technology can drive both operational efficiency and customer satisfaction,” said Stephan Schambach, Founder and CEO, Newstore. “With our advanced omnichannel solutions, we are not just transforming the shopping experience; we are powering more unified strategies that cater to the evolving needs of the industry.”
To learn more about the NewStore Unified Commerce Platform, and to request a demo, visit: https://www.newstore.com/
About Universal Store
Universal Store Holdings (ASX: UNI) owns a portfolio of premium youth fashion brands and omni-channel retail and wholesale businesses. The Company’s principal businesses are Universal Store and CTC (trading the THRILLS and Worship brands). The Group is currently trialing the Perfect Stranger brand as a standalone retail concept. The Company currently operates 95 physical stores across Australia and 3 online stores. The Company’s strategy is to grow and develop its premium youth fashion apparel brands and retail formats to deliver a carefully curated selection of on-trend apparel products to a target 16-35 year-old fashion focused customer.
About NewStore
NewStore provides a Unified Commerce Platform for global retail brands that want to accelerate their digital transformation. Built with MACH principles, NewStore provides a revolutionary Omnichannel POS and Shopping App with built-in order management, inventory, clienteling, and loyalty. Leading retail organizations, such as Burton, Faherty Brand, Fossil Group, GANNI, G-Star RAW, Marine Layer, Roots Canada, UNTUCKit, and Vince, rely on NewStore to make every store a top door, every associate a top performer, and every customer a super fan. The company is backed by General Catalyst, Activant Capital, and Salesforce Ventures. Learn more at www.newstore.com.
Media Contact
Ryan Lemos
Senior Manager, Corporate Communications
rlemos@newstore.com
