OMNICHANNEL Cloud

Omnichannel is complicated. We make it simpler.

Omnichannel Platform, Delivered as a Service

Omnichannel Cloud is the backend engine that powers the NewStore platform. Our microservices architecture and API-first approach allows us to layer onto your existing technology infrastructure, ensuring ease of implementation and flexibility, to help you quickly deliver a true omnichannel experience for your customers.

Always up-to-date, scalable and secure, allowing for continuous innovation, and alleviating constraints around cumbersome legacy systems. We take care of the technology so you can focus on growing your business and evolving your customer experience.

Modern Cloud-based Infrastructure

Efficiently manage your omnichannel platform

  • Our true Multi-Tenant architecture optimizes application delivery and productivity for your IT organization
  • Eliminate infrastructure, maintenance and data center operational fees and costs
  • Software updates rolled out quickly and automatically

Modern Cloud-based Infrastructure

Efficiently manage your omnichannel platform

  • Our true Multi-Tenant architecture optimizes application delivery and productivity for your IT organization
  • Begin your omnichannel journey at a point that makes the most sense for your brand by taking advantage of the modular nature of our platform
  • Amazon Web Services cloud computing eliminates infrastructure, maintenance, and data center operational fees and costs
  • Software updates are rolled out quickly and automatically – no version “lock”

Innovation Advantage

Stay on the cutting edge and innovate at a pace unmatched

  • Automated software updates to immediately unlock new features and enhancements
  • Leverage APIs to integrate additional applications and services to future proof capabilities to adapt to evolving market conditions
  • Tap into our extensive partner ecosystem for access to best-of-breed innovators
  • Take advantage of NewStore’s REST-based APIs for a quicker time-to-market
  • Use built-in Extensibility Layers to build your own custom app features and integrations

Scalability & Resilience

Dynamically scale your business for agile, optimal, and sustained performance

  • The NewStore platform runs on AWS with a flexible microservices architecture that is highly resilient and scalable
  • Automated horizontal scale across availability zones as usage grows
  • 24×7 monitoring, testing, and support coupled with internal redundancy for high availability

Scalability & Resilience

Dynamically scale your business for efficient and stable performance

  • The NewStore platform runs on AWS with a flexible microservices architecture that is highly resilient and scalable
  • Automated horizontal scaling as usage grows
  • Internal redundancy across availability zones for high availability
  • 24×7 monitoring, testing, and support with exception-based reporting and log management

Security & Privacy

Ensure peace of mind around security and compliance for your investment in omnichannel

  • Security by design: Bank level security and encryption for all persisted and transmitted data
  • Strictly follow PCI best practices to handle payment data
  • Handling of personal and sensitive data in accordance with EU privacy regulations (GDPR)
  • AWS security best practices, including strict tenant separation, VPN and MFA requirements, and VPCs with minimal port exposure
  • Internal and external security audits and penetration testing
  • Dedicated security team

Configuration & Customization

Reflect your brand’s look and feel while expanding on capabilities and functionality

  • Configure business processes and settings via Omnichannel Manager
  • Leverage our Extensibility Layer to build your own extensions, tailoring the Associate app to meet your specific business needs
  • Theme the app to match your brand guidelines  
  • Isolated sandbox, staging, and production environments for safe development

Configuration & Customization

Reflect your brand’s look and feel while expanding on capabilities and functionality

  • Configure business processes and settings via Omnichannel Manager
  • Leverage our Extensibility Layer to build your own extensions, tailoring the Associate app to meet your specific business needs
  • Theme the app to match your brand guidelines  
  • Isolated sandbox, staging, and production environments for safe development

APIs & Integrations

Our API architecture is well documented and designed to seamlessly integrate with existing business systems while also ensuring ease of future innovation

  • Easily scale through our REST-based APIs that leverage JSON
  • Confidently secure your data through HTTPS-only communication
  • Customize your feature offering using any integration language
  • Use our APIs to integrate with your existing systems, including Mobile and eCommerce, Mobile Apps, ERP, 3PL, CRM, OMS, WMS, and POS

Partners

Innovate and enhance functionality through an ecosystem of certified implementation and technology partners.

NewStore’s best-in-breed solutions partners support the implementation of the NewStore Omnichannel retailing platform ensuring a successful integration and onboarding. Leveraging NewStore’s technology partners, retailers can quickly innovate and customize the platform to suit their specific business needs.

SEE A DEMO OF THE NEWSTORE MOBILE RETAIL PLATFORM

Schedule a live online demo or visit our showroom in New York or Berlin to see it in person.

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