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Featured Posts

Embedded payments in retail — store associate processing a contactless payment on a mobile POS device in a premium fashion store.
Payments, Point-of-Sale, Retail Operations

Embedded Payments in Retail: Why They Are Replacing Traditional Integrated Payments in 2026

Store associate sending a personalized product recommendation to a customer via mobile as part of a retail clienteling workflow
Clienteling, Customer Experience, Order Management, Retail Operations

How to Increase Store Sales with Retail Clienteling

Jewelry store associate using a tablet to assist a customer.
Order Management, Point-of-Sale, Retail Operations, Stores, Technology

Invisible Tech, Visible Results: A CIO’s Secret to Modernizing James Avery Jewelry

Our latest insights

Overhead shot of a retail space
Omnichannel, Retail Operations

6 Steps to Success for Franchise Retail and Omnichannel

With some flexibility, franchise retail can be a viable business model even in today's omnichannel retail world. Here are 6 steps to success...

Road in the evening with car lights
Technology

Accelerate Innovation with MACH Technology

The MACH Alliance believes that modern software drives digital innovation. Learn more about MACH and the NewStore platform's certification...

View of cellphone tower
Technology

5 Key Benefits of Microservices in Retail

The modern tech landscape is complex, but microservices can make it simple. This article details 5 benefits of microservices in retail...

NewStore brands that bring joy
Customer Experience, Trends

Brands That Bring Us Joy: The Foremost 50

Digital native and DTC brands are here to stay. Learn about The Foremost 50, a list of high-growth fashion, retail, and consumer companies...

woman carrying shopping bags while on her phone
Re-tales, Retail Operations

Re-tales: An Interview with Andrew Smith

In this Re-tales interview, we talk to Andrew Smith, co-founder of ThinkUncommon, an innovation consultancy built exclusively for retailers...

Customer online shopping
Customer Experience, Omnichannel

Omnichannel Leadership Report: Customer Experience

Experience is the heartbeat of today’s retail world. This article explores 4 capabilities in customer experience in the 2021 OLR...

Fulfillment, Inventory Management

Omnichannel Leadership Report: Omnichannel Convenience

Time is of the essence for shoppers and now health is, too. This article explores 5 capabilities in omnichannel convenience in the 2021 OLR...

Fulfillment, Payments

Omnichannel Leadership Report: Contactless Engagement

COVID-19 ushered in the need for contactless engagement. This article explores 4 omnichannel capabilities in this category of the 2021 OLR...

Consumer shopping on Iphone
Clienteling, Customer Experience

How To Win with Social Commerce and Remote Selling

Social commerce is a key retail revenue stream. Brands who win activate omnichannel associates who can sell remotely at every touchpoint...

Empty wooden hangers on rack
Ecommerce, Omnichannel

What It Means to Run Your Store Like A Website

To survive and thrive through the ups and downs of retail, brands need to run their stores like a website. Stephan Schambach explains...

woman carrying shopping bags while on her phone
Re-tales, Trends

Re-tales: An Interview with Michelle Grant

Michelle Grant, Senior Manager at Salesforce, discusses the impact of COVID-19 on retail and the new "Becoming Retail" program...

Photo of markus spiske
Omnichannel, Technology

Why Your CEO Needs to Be The Chief Omnichannel Officer

The pandemic made omnichannel essential for retail survival, transforming contactless pay and curbside pickup from luxuries to necessities...

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