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Retail Payments and the Post-Pandemic Shopper

Data trends and omnichannel solutions with NewStore and Adyen.

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To say that shopping habits have evolved in 2020-2021 would be quite the understatement. Nearly 7 in 10 consumers (69 percent) have said that the COVID-19 experience will change the way they shop in the future. Some new behaviors will stick and others will continue to evolve.

At the center of this evolution is how people pay for things. Be it a click, swipe, or snap of a QR code, online or in-store, customers now have a multitude of payment options to choose from.

In this report we review how payments plays a key role in the customer experience, the realities facing global retailers, and how to achieve unified commerce through omnichannel strategies and technologies.