Mobile
Mobile POS vs. Traditional POS System: What’s Really Different?
A traditional POS system and a mobile POS system can both process a transaction. The difference is what each one allows the store to do around it. Traditiona…
Jul 28, 2026Blog
Ideas for modern retail.
Product thinking, operational playbooks, and customer stories for the teams running stores, orders, and omnichannel.
Agentic Commerce
Five Things Agentic Commerce Won’t Change About Premium Retail
Agentic AI is built to remove friction in retail. That is a real advantage for much of what people buy, and it will change how customers find products, compa…
Jul 23, 2026
Point-of-Sale
Five Signs You’ve Outgrown Your Legacy POS
Legacy POS systems don’t usually announce that they’ve reached their limits. Instead, they ask for one more workaround. One more integration. One more manual…
Jul 14, 2026
Clienteling
How to Build a Retail Clienteling Program That Drives Store Revenue
Clienteling is often treated as a relationship tool, but the strongest programs do more than keep customers engaged. They create a consistent way for store t…
Jul 9, 2026
Events
Endless Aisle Live London 2026: How agentic commerce, AI, and unified commerce are reshaping retail
Retail is entering a new era. As artificial intelligence accelerates, customer expectations evolve, and commerce becomes increasingly connected, retailers fa…
Jun 29, 2026
Omnichannel
What’s Possible with a Modern Retail POS?
What your associates can do in the store determines what your customers experience. A modern retail POS changes both. Traditional point of sale systems were…
Jun 25, 2026
Clienteling
What’s the Difference Between Customer Service and Clienteling?
Customer service has long been a cornerstone of retail success. It helps brands create positive interactions, solve problems, and support customers throughou…
Jun 23, 2026
Agentic Commerce
Three Futures for Brand-Led Retailers in an Agentic World
AI agents are no longer an idea in retail. They are a reality. The future of agentic commerce is less about the agents themselves and more about the environm…
Jun 16, 2026
Agentic Commerce
Amazon already built the agentic future. You’re just renting space in it.
Rufus generated $12B in incremental sales last year. The brands inside Amazon’s walled garden are paying the rent. A few weeks ago I wrote that almost every…
Jun 15, 2026
Customer Experience
How to Increase Average Order Value (AOV): 28 Tactics
Average order value (AOV) is one of the most important metrics for retail growth. When customers spend more per t…
Jun 12, 2026