Omnichannel Leadership Report
An assessment of over 200 luxury, premium and lifestyle brands’ omnichannel competence.
To survive the new retail world order, having an omnichannel experience is table stakes. While this knowledge abounds and the trajectory of the industry is in the right direction, many retailers still struggle to deliver on their omnichannel strategies.
The 2019-2020 Omnichannel Leadership Report is a critical assessment of over 200 luxury, premium and lifestyle retail brands. It benchmarks the industry’s competence in delivering omnichannel experiences across the customer shopping journey, as well as: