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Omnichannel Leadership Report

An assessment of over 200 luxury, premium and lifestyle brands’ omnichannel competence.


To survive the new retail world order, having an omnichannel experience is table stakes. While this knowledge abounds and the trajectory of the industry is in the right direction, many retailers still struggle to deliver on their omnichannel strategies.

The 2019-2020 Omnichannel Leadership Report is a critical assessment of over 200 luxury, premium and lifestyle retail brands. It benchmarks the industry’s competence in delivering omnichannel experiences across the customer shopping journey, as well as:

Determines which omnichannel strategies retailers are investing in

• Reviews if/how stores associates are using mobile devices in-store

• Evaluates the connectedness of customer, order and inventory info

• Examines how brands integrate technology in their store experiences

Is your brand one of the leaders breaking away from the pack? Or are you falling behind your customers’ expectations for seamless shopping? 

If your brand was audited for our research, we can produce a custom brief for you with an individual and competitive analysis of your results.

Request your brand’s data today!

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