Cloud-Based Omnichannel OMS

Purpose-built for fast and flexible omnichannel

NewStore enables retailers to provide consistent and superior brand experiences across all touchpoints. We make it possible to deploy key customer journeys quickly and from a simple, unified platform, with access to insights for a complete view of customers, inventory and omnichannel operations.

Distributed Order Management

Route orders based on customer and inventory location to reduce fulfillment effort and increase customer satisfaction

  • Manage the entire customer lifecycle across all channels – ecommerce, stores, call center and mobile
  • Apply rules-based configuration and item-level order routing, based on location, inventory availability, fulfillment capacity, customer service level and more
  • Manage payments for orders across all channels
  • Complete omnichannel return and exchange support regardless of fulfillment or purchase channel
  • Inject orders from all channels, including ecommerce and consumer apps, for routing and fulfillment
  • View order payment history, including split payments, payment methods, status (authorized, captured, etc.) and processor transaction ID
  • Monitor and track real-time order status and shipping, as well as on-demand and same-day delivery

Store fulfillment

Modernize omnichannel fulfillment to increase store productivity, while reducing costs and delivery times

  • Offer buy online pickup in-store and buy online return in-store with threshold rules
  • Prioritize fulfillment requests with a guided pick and pack workflow optimized for staff availability
  • Split and re-route orders in case of missing, damaged or inaccurate inventory

Store Fulfillment

Modernize omnichannel fulfillment to increase store productivity, while reducing costs and delivery times

  • Offer buy online pickup in-store and buy online return in-store with threshold rules
  • Prioritize fulfillment requests with a guided pick and pack workflow optimized for staff availability
  • Split and re-route orders in case of missing, damaged or inaccurate inventory

Enterprise Inventory

Access inventory across the entire organization to drive revenue and reduce risk of product shortages

  • Expose near real-time omnichannel inventory and fulfillment options to any sales channel
  • Give store associates the ability to access and sell inventory from any location or distribution center
  • View product availability and available to promise inventory (ATP) across all locations, including stores, DCs and 3PLs
  • Enable store pickup and ship to store with configurable safety stock and threshold rules to prevent in-store stock-outs
  • Manage and scan items with the NewStore Fulfillment App to ensure inventory accuracy, without additional hardware
  • Leverage a streamlined workflow for picking, packing, shipping and receiving transfer orders
  • Process cycle counts to improve inventory reporting and accuracy

customer service

Build deeper customer relationships with exceptional service and convenient, seamless shopping experiences

  • Access real-time omnichannel customer information, such as transactions across all channels, average transaction amount, customer purchase activity, customer statistics and more
  • View a single source of truth for all orders across the enterprise
  • Manage and execute appeasements, refunds, credits, order modifications and cancellations
  • Integrate payment processing and fraud management

customer service

Build deeper customer relationships with exceptional service and convenient, seamless shopping experiences

  • Access real-time omnichannel customer information, such as transactions across all channels, average transaction amount, customer purchase activity, customer statistics and more
  • View a single source of truth for all orders across the enterprise
  • Manage and execute appeasements, refunds, credits, order modifications and cancellations
  • Integrate payment processing and fraud management

Innovation & scailability

Dynamically scale your business with a solution purpose-built for omnichannel, consisting of lean and flexible retail IT systems

  • Leverage a cloud-based infrastructure that manages omnichannel business operations and scales with increased volumes
  • Stay a step ahead of the competition with a customizable, extensible and integratable platform that brings continuous innovation
  • Go to market faster with unique APIs and integrations, built for omnichannel at scale with modern best practices – from AWS to microservices

omnichannel management

Evolve customer experiences while maintaining the health of your business, with real-time insights from all channels in one spot

  • Customize omnichannel dashboards for a single view of the customer journey across the enterprise
  • Access real-time enterprise inventory data for all SKUs and locations
  • Export live and historical data of in-store, fulfillment and clienteling activity with ease

omnichannel management

Evolve customer experiences while maintaining the health of your business, with real-time insights from all channels in one spot

  • Customize omnichannel dashboards for a single view of the customer journey across the enterprise
  • Access real-time enterprise inventory data for all SKUs and locations
  • Export live and historical data of in-store, fulfillment and clienteling activity with ease