Connective Tissue Between Consumer and Associate
At the core of our platform, the NewStore Omnichannel Cloud is the engine driving a smooth customer journey that connects the mobile shopping experience to the physical world. Integrating with existing IT architecture, the Omnichannel Cloud orchestrates every touch point between the customer and your brand without the need to replace your current Order Management System [OMS].
Optimized Order Routing
Enable customers to get whatever they want, regardless of where they happen to be located or where the product is available. Using a purpose-built order orchestration engine, brands can route online orders based on customer location and inventory, maximizing fulfillment efficiency.
Turn stores into virtual urban warehouses and offer last mile delivery to rival the fulfillment convenience of Amazon. Optimize returns management with options like buy online, return in-store (BORIS) and buy online, pickup in-store (BOPIS), and simplify exception handling.
The Omnichannel Cloud drives your business transactions and processes like payment authorization and capture, fraud checks, and tax calculations. Streamline and administer pricing changes, special offers and promotions.
A Ton More Features
Single View of Inventory
Cross-channel Inventory visibility through integration to ERP
Order routing to the best possible source for the consumer
Administer discounts, coupons and special offers
Support for native app payment methods, Apple Pay, Android Pay, as well as PayPal and credit cards
Efficient management of fulfillment tasks in the Store Queue
Powering buy online return in store and buy online pick up in store experience
Download our paper Omnichannel Commerce in the Mobile Age to gain a deeper understand of omnichannel, the new customer journey, and how mobile technology is re-inventing the way brands interact with their customers.
Should you consider in-house development of your mobile apps or do you outsource it? Download In-House App Development vs. Technology Partnership and learn why brands and retailers should focus on their core competencies and leave the technology implementations to the tech companies.