The NewStore platform layers onto your existing IT infrastructure to unlock omnichannel capabilities. There’s no need for a costly overhaul of your existing systems or business processes. Unlike other approaches, you don’t need to have a distributed Order Management System in place; and if you already have one we can work with it. This means you can enable key customer journeys quickly and with minimal risk.
Our API-first engineering approach makes integrating your existing systems simple. To further extend the NewStore platform, you can also use our REST based API’s and extensibility layer to easily integrate additional third-party providers.
ENABLE OMNICHANNEL COMMERCE
- We enable true omnichannel by processing orders from any channel, including mobile apps, in-store apps, social media, call center applications, messaging applications, and existing ecommerce systems.
- The platform provides interfaces for product search and faceted browsing, shopping cart creation, tax calculation, shipping methods, checkout, diverse payment methods, and more.
- Integrate with your existing ecommerce system to enable Click & Collect and Ship from Store fulfillment options, and expose real-time Available to Promise inventory, and omnichannel customer history to your ecommerce system.
Shopping & Order
Integrate with your existing ecommerce platform, enabling product browsing, holistic customer profiles, latest fulfillment options, and modern checkout capabilities
- Easily work with your preferred mobile website or app provider on NewStore’s headless ecommerce system
- Maintain your existing POS while also implementing easy access to store inventory as well as order history
INTEGRATE FULFILLMENT & SHIPPING
- We integrate with your existing Order Management Systems, Warehouse Management Systems, and third party logistics providers (3PL), unlocking enterprise-wide inventory and enabling omnichannel fulfillment using your existing systems, including endless aisle, ship-from-store, and pick-up in store.
- Orders can be fulfilled from any location using the NewStore Fulfillment app with guided pick-and-pack processes
- Interfaces include: shipping options, shipping label generation, fulfillment requests, order status information, delivery estimates, returns, exchanges and more.
ENABLE CUSTOMER SERVICE
Our integrations with Customer Service tools, such as Salesforce Service Cloud and Zendesk, allow your customer service representatives to view customer information and modify or cancel orders.
IMPROVE CRM DATA
We integrate with your CRM system to enhance customer data with customer interactions, promotions, and orders across all channels. This data can then be leveraged for segmentation and marketing or surfaced to associates for enhanced clienteling.
CONNECT YOUR MASTER DATA
Our platform allows you to maintain your existing master systems for products, pricing, promotions, and inventory, such as ERP and PIM systems, ensuring consistent and complete information across the entire enterprise.
LEVERAGE EXISTING PROCESSES
Keep your existing financial and inventory management systems up-to-date and complete with omnichannel data through our dedicated interfaces for payments, accounting, and inventory management to synchronize with your ERP and inventory systems.
DATA PORTABILITY & BUSINESS INTELLIGENCE
Analyze data in your preferred BI tools, including order, inventory, payment events and more. All of this data is exposed via streaming APIs that can be leveraged by existing systems which have access to all events that take place within the platform.
FOUNDATION FOR FUTURE DEVELOPMENT
Don’t have existing systems to integrate? We have you covered – our systems can operate as standalone applications as well. We aggregate and normalize data across your entire business, giving you a uniform base on which to easily build and evolve your future IT landscape.
- Our interfaces are RESTful JSON APIs and webhooks
- A dedicated team constantly enhances our documentation, which is generated via RAML to ensure accuracy
- The platform is pre-integrated with a number of leading providers, from tax engines to ERP systems, to further facilitate quick and cost effective implementations.
To access our full programming interface documentation, please request access.
PARTNERS & EXTENSIONS
Enhance your NewStore through an expansive ecosystem of partners, including pre-built integrations.